At Cornmarket, we look after the financial wellbeing of public servants and their families. We’ve been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.
We are looking for a Claims Advisor to join our Salary Protection Claims Team. In this role, the Claims Advisor will be responsible for handling salary protection, specified illness and death claims in a manner which is efficient, effective, compliant and with a customer first ethos in mind. Claims Advisors provide valuable support and assistance to Cornmarket’s customers. This role will involve dealing with vulnerable customers and difficult circumstances which requires empathy, compassion, and consideration. Stakeholder management is an important aspect of this role, as Claims Advisors are required to communicate daily with our internal departments and external stakeholders, including insurance companies, employers and unions, on various claims related queries. The role holder will also be a proficient administrator with superior time management and organisational skills.
Accountabilities of the Role
To provide information to customers in a professional and timely manner regarding the eligibility of their claim
To advise and update customers on the process, progress, cover, benefits, and premiums related to their claim
To ensure that information provided to customers and third parties is correct, clear, complete, and up to date by consulting the relevant data sources
To process incoming correspondence and documentation effectively and efficiently within service level agreements and in line with relevant regulations
To review claims proactively to determine what actions and steps can be taken to progress and follow up with the relevant parties accordingly
To handle complaints and ensure escalation where appropriate
To follow procedures & guidelines
To achieve personal and team targets and objectives
To contribute to team projects including new systems testing, updating of processes and procedures
To comply with risk control and regulatory requirements that are relevant to this role
To maintain commercial awareness relevant to this role
What We Can Offer You?
Flexible working from home options as part of our Cornmarket Flex ways of working
Significant investments in your professional development (e.g. insurance qualifications, professional qualifications relevant to your role)
Annual leave (increases based on service)
Flexi leave (option to take additional annual leave)
Attractive & flexible pension contribution rates
Health insurance or wellness subsidy
Fully paid family leave types (maternity/paternity/surrogacy)
Performance based bonus/commission
Discounts on financial products
Comprehensive health & wellbeing programme
Employee Assistance Programme
Active Sports & Social Club
Skills & Knowledge Required
A minimum of 1 years’ experience in a customer facing role, preferably within financial services industry
Working towards a QFA qualification desired but not essential
Track record of achieving/surpassing quotas/targets
Ability to handle complaint type calls from customers with empathy
Strong PC and Microsoft skills
Time Management skills with the ability to work to tight deadlines
Ambition and drive for results
Knowledge of risk control & regulatory environment
This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity.
Equal Opportunities and Data Privacy Notice
Cornmarket is committed to building an inclusive workplace environment, We’re proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, martial status, membership of the Traveller Community, national origin, race, religion, sexual orientation. We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Acquisition Team. To review our data use practices, visit our Recruitment Data Privacy Notice.