Customer Care Agent

Who We Are

At Cornmarket, we look after the financial wellbeing of public servants and their families. We’ve been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.

Role Purpose

We are looking for a customer focused individuals to join our Customer Service Team. We’re seeking great communicators who are focused on providing exceptional customer service. The successful candidate will work with and be supported by a tenured Customer Service Team, that assist our clients on the administration of Home and Motor policies.

Accountabilities of the Role

• Take a high volume inbound calls, emails and web-chats from customers in an effective and efficient manner

• Process mid term adjustments for existing Motor and Home insurance policies

• Complete administration tasks in relation to the mid term adjustment of policies

• Work within a tenured team to meet and exceed individual and team performance targets

• Liaise with other departments and carry out tasks or responsibilities as required

• Achieve and exceed KPI’s in relation to the following: lead & email collection, changing clients to email documentation distribution type, and issuing clients travel & gadget flyers via email

• Comply with risk control and regulatory requirements that are relevant to this role

• Maintain commercial awareness relevant to this role

Skills & Knowledge Required

• Customer first approach always

• Strong verbal and written communication skills

• Excellent PC skills and previous experience using the MS Office suite

• Previous customer service or sales experience desired

• Proven track record in target achievement or dealing with deadlines

• Keen attention to detail to ensure compliant selling in a regulated environment

• APA exams desired but not essential (must be willing to work towards achieving exams if not already qualified)

• Knowledge of risk control & regulatory environment desirable but not essential

• Commercial awareness

What We Can Offer You?

• Overall on target earnings €33,000

• Flexible working from home options as part of our Cornmarket Flex ways of working

• Significant investments in your professional development (e.g. insurance qualifications, professional qualifications relevant to your role)

• Annual leave (increases based on service)

• Flexi leave (option to take additional annual leave)

• Attractive & flexible pension contribution rates

• Health insurance or wellness subsidy

• Fully paid family leave types (maternity/paternity/surrogacy)

• Performance based bonus/commission

• Income protection

• Life cover

• Discounts on financial products

• Comprehensive health & wellbeing programme

• Employee Assistance Programme

• Active Sports & Social Club

Behavioural Competencies Required

• Enthusiastic and approachable with a drive to exceed deadlines / goals

• Ability to work on own initiative and work collaboratively

• A drive to succeed, progress and develop one’s self personally and professionally with the support of the business

• Attention to detail deriving from pride in one’s own work

Controlled Function

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity.

Equal Opportunities & Data Privacy Notice

Cornmarket is committed to building an inclusive workplace environment, We’re proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, marital status, membership of the Traveller Community, national origin, race, religion, sexual orientation.

We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Acquisition Team.

To review our data use practices, visit our Recruitment Data Privacy Notice.