PI Processing Administrator

Who We Are

At Cornmarket, we look after the financial wellbeing of public servants and their families. We’ve been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.

Role Purpose

The Personal Insurance (PI) Processing Administrator will be primarily responsible for the completion of general insurance administration and processing tasks. This is an entry level position within the Personal Insurance department, one which provides an ideal opportunity to individuals looking to carve out a future in financial services. The role holder will be supported and coached to enable them to excel in terms of their own contribution and encouraged to take on more complex processing tasks as they develop within the team.

This is a 12-month fixed term contract.

Accountabilities of the Role

• Processing information on systems to generate client renewal documents.

• Complying with risk control and regulatory requirements that is relevant to this role and the Personal Insurance department as a whole

• Completion of new business set ups, maintaining new business logs and reports and following up on cases where required

• Monitoring all policies where documentation is outstanding, issuing reminder letters and sending for cancellation, if required documentation is not received within agreed timelines

• Calling customers following up on documentation queries, new business set up queries, app queries and for ad hoc queries as required.

• Maintaining the printing log

• Issuing supporting documents for new business, renewals and existing business.

• Completion of ad-hoc tasks within the PI Admin department where required

• Maintaining commercial awareness of administration processes relevant to this role

Skills & Knowledge Required

• Previous administration or customer service experience

• Proven track record meeting deadlines or targets

• Excellent PC skills - working knowledge of Microsoft excel and Microsoft word essential

• The ability to present written / verbal information in a professional, clear & concise manner

• APA Qualification desirable however assistance will be given for this qualification

What We Can Offer You?

• Flexible working from home options as part of our Cornmarket Flex ways of working

• Significant investments in your professional development (e.g. insurance qualifications, professional qualifications relevant to your role)

• Flexi leave (option to take additional annual leave)

• Attractive & flexible pension contribution rates

• Health insurance or wellness subsidy

• Discounts on financial products

• Comprehensive health & wellbeing programme

• Employee Assistance Programme

• Active Sports & Social Club

Behavioural Competencies Required

• Excellent interpersonal & communication skills required

• High level of accuracy and attention to detail

• A team player with an ability to adapt to tasks in a busy environment

• Approachable results driven individual with a can-do attitude 

• Demonstrated want to see tasks and responsibilities through to completion

Equal Opportunities & Data Privacy Notice

Cornmarket is committed to building an inclusive workplace environment, We’re proud to be an equal opportunity employer, striving to create a welcoming environment. All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, marital status, membership of the Traveller Community, national origin, race, religion, sexual orientation.

We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact our Talent Acquisition Team remove as required

To review our data use practices, visit our Recruitment Data Privacy Notice.